
I’m waiting for Kohler to call me back. The kitchen faucet spray button has fallen off and I can’t get it re-attached. Neither can the very nice person at Ferguson who looked at it and said, “here is the model number and the name of the faucet. Try calling Kohler and see if they will replace the head.” After several attempts at sending me to their website, the automated voice command told me I had a 12-minute wait. I didn’t take that as a promise. Eventually they offered me one of those call back options when the next available customer service rep was available during normal business hours.
I am optimistic but realistic. So much about life is about waiting. On my good days I can transform my waiting into anticipating. Like right now I am anticipating that this is an exercise in futility. It turns out I am wrong. It turns out I have to take back all the negative thoughts I had about getting a return call. And I have to take back all the predictions that they wouldn’t do anything about my issue. Andrew called me back just now and asked that I send them a picture of the broken piece to their email address. They say they are replacing the head! Ten to twelve business days. I can wait that long.
And then the phone rings again. Well, it doesn’t actually ring. Cell phones sing; cell phones buzz; cell phones chime; they make tonal music. But it doesn’t matter. In an instant the minutia of kitchen faucets became inane. The other side of the line (although there is no line anymore) was in crisis. It jolted me back to how tenuous our existence. How true the Yiddish saying that roughly translates into: We plan; God laughs. How we think we are in control of our lives, and we can expect things to evolve in the order we have programmed – but – we all know – life is unpredictable, and the art of living is managing the unexpected.
That brings us back to waiting. We expect our lives to progress in an even course. My Aunt Molly whose life was filled with sadness would say: Don’t kid yourself- we are all just waiting for the other shoe to drop. In Jewish tradition we know about that other shoe just as we know about waiting. Some of us wait in-between eating milk and meat. We wait after a loved one has died before resuming our everyday routine. We wait for Yom Kippur to end so we can break our fast. We wait for the Messiah to change the arc of history. We wait for humanity to live up to its potential.
There is an argument about the characteristics of waiting. Do we just wait and anticipate that there will be a Divine intervention, or do we fill our waiting hours with learning moments finding patience and clarity as we hone into a new perspective about ourselves and the quality of life around us. Waiting it turns out is not passive. It gives us room to grow and time to process the unexpected. Waiting gives us opportunity to change paths; to deepen our experience of the now; to be surprised or disappointed; to feel.
I’m getting a new faucet. It’s the little things, you know.
I
